ENTERPRISE SOFTWARE LICENSE AGREEMENT

(On-Premise Deployment – No External API Usage)

This Enterprise Software License Agreement (the “Agreement”) is a legal agreement between the individual or legal entity (“User” or “Licensee”) and the Developer of the software products Kavunka and iFigure (the “Developer”), collectively referred to as the “Software”.

By installing, copying, accessing, or otherwise using the Software, the User agrees to be bound by the terms of this Agreement.

If the User does not agree with the terms of this Agreement, the Software must not be installed or used.

1. SOFTWARE DESCRIPTION

The Software includes:

AI Agent functionality
Retrieval-Augmented Generation (RAG) search engine
HTML-document indexing and knowledge retrieval system
On-premise inference engine
Administrative and configuration tools

The Software is installed exclusively on the User’s server infrastructure and operates without reliance on any external APIs, third-party inference services, or cloud-based AI providers.

All processing, indexing, inference, and storage occur locally within the User’s infrastructure.

2. LICENSE GRANT

The Software is licensed, not sold.

Subject to the terms of this Agreement, the Developer grants the User a non-exclusive, non-transferable license to install and use the Software on the User’s own server infrastructure.

Unless otherwise specified in a purchased license tier:

One license permits installation on one physical or virtual server.
Additional servers require additional licenses.

The Software may not be redistributed, sublicensed, or made available to third parties without written consent.

3. LICENSE TIERS AND FEES

The User may purchase one of the following license tiers:

3.1 ON-PREMISE READY
Price: USD 28,000 (one-time payment)
Annual Updates & Maintenance: 20% of license cost per year (USD 5,600/year)
Includes:
- Perpetual license for on-premise deployment
- Installation package
- Basic configuration documentation
- Initial deployment support
- Software updates available through an active annual maintenance plan
Maintenance renewal is optional but required to receive updates and security patches.
3.2 ENTERPRISE SUPPORT
Price: USD 69,000 per year
Includes:
- On-premise license
- Annual subscription model
- Software updates and upgrades
- Security patches
- Technical support
- Operational consultation assistance
- Standard SLA response times
License remains valid only during the active subscription period.
3.3 TURNKEY SOLUTION
Price: USD 199,000 per year
Includes:
- Full on-premise deployment
- Custom integration assistance
- Advanced configuration and optimization
- Priority technical support
- Enterprise SLA
- Deployment consultation
- Assistance with internal knowledge base structuring
- Advanced RAG configuration tuning
License remains valid only during the active subscription period.

4. TRIAL PERIOD

The Developer may provide a 28-day evaluation license upon request.

The evaluation license:

Is non-commercial
May be limited in functionality
Automatically expires unless converted to a paid license

5. RESTRICTIONS

The User shall not:

Attempt to reverse engineer, decompile, or disassemble the Software
Modify core binaries without authorization
Circumvent licensing mechanisms
Use the Software to violate applicable laws
Redistribute the Software without written permission

Any attempt to bypass licensing mechanisms results in immediate license termination.

6. SUPPORT AND UPDATES

ON-PREMISE READY includes updates only with active maintenance (20% annual fee).
ENTERPRISE SUPPORT and TURNKEY SOLUTION include updates within subscription.
The Developer commits to responding to technical inquiries within commercially reasonable timeframes.

7. WARRANTY DISCLAIMER

The Software is provided “as is”.

The Developer does not guarantee:

Error-free operation
Uninterrupted availability
Compatibility with all hardware environments

The User assumes all risks related to installation and operation.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

The Developer shall not be liable for indirect, incidental, special, or consequential damages.
The Developer is not responsible for hardware damage caused by improper installation.
Total liability shall not exceed the amount paid by the User for the license during the preceding 12 months.

9. DATA PRIVACY AND SECURITY

The Software operates entirely on the User’s infrastructure.

No external APIs are used.
No data is transmitted to third parties by default.
The User retains full control over all processed data.

The Developer is not responsible for data breaches resulting from misconfigured infrastructure.

10. TERM AND TERMINATION

Perpetual licenses remain valid indefinitely, provided license terms are not violated.
Subscription licenses expire automatically if not renewed.
Violation of Agreement terms results in immediate termination.

Upon termination, the User must cease all use of the Software.

11. INTELLECTUAL PROPERTY

All rights, title, and interest in the Software remain the exclusive property of the Developer.

This Agreement does not transfer ownership.

12. SERVICE LEVEL AGREEMENT (SLA)

The following response times apply during standard business hours (Mon–Fri, 9:00–18:00 CET/EST):

Severity Level	Description	Response Time
Critical (S1)	System unusable / production outage	6 business hours
High (S2)	Major functionality impaired	1 business day
Medium (S3)	Partial degradation / workaround available	2 business day
Low (S4)	General inquiry / minor issue	3 business days

13. LIMITATION OF LIABILITY

To the maximum extent permitted under US and EU law, the Developer shall not be liable for indirect, incidental, or consequential damages. Total liability shall not exceed the amount paid by the Licensee within the preceding 12 months.

14. GOVERNING LAW

This Agreement shall be governed by applicable international commercial law and the jurisdiction agreed upon in the commercial contract between the parties.

15. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and supersedes any prior agreements or understandings.